Choosing Software for Your Dental Practice

Posted November 6, 2020 by Beth



When it comes to selecting the software your dental practice will use for practice management, charting, or otherwise, dentists are often looking for just the right product to increase their practice’s efficiency, productivity, and revenue. This is no small task given the vast array of vendor options and features to select. We propose four key variables that can help you find out if a software is right for your practice: support, innovation, scalability, and integration. 



Some software vendors offer little customer support or onboarding process for their products. Especially with your first software, a lot of time, money, and effort will go to setting up, installing, and learning to use the software. Your practice will need support to adapt quickly and realize the software’s productivity benefits as soon as possible. 

You’ll also need professional technical support on hand to make the most of your investment and avoid downtime.


Whether you have an existing practice or are starting a new practice, XLDent is here to guide you in managing or establishing a successful dental practice with our software. We not only understand the importance of the software selection process, but we also take pride in the experience and knowledge our XLDent Certified professionals will offer you during the process and long after you decide to move forward with the XLDent Suite of products.


The XLDent Software Assurance and Business Care Plan protects your investment. We are here to help long after your initial training is complete. Our knowledgeable and friendly Implementation Specialists genuinely care about your happiness and success with the XLDent Suite. We will consistently go the extra mile to answer your questions and help you reach your software implementation goals.



A software product that does not evolve cannot grow with your practice. Not only does your vendor need to be able to invest in the growth of their company to keep up with regulations, but they also need to keep up with the challenges and opportunities created by new dental technologies.


XLDent is committed to innovation. We use current and updated development tools for the continual enhancement of the XLDent Software Suite. At XLDent, we dedicate ourselves to providing software features and solutions focused on our clients’ success, and we work with them to define those goals. We express that dedication in our commitment to the continual enhancement and redevelopment of the tools we create. We are continually re-evaluating the current development landscape with a strong emphasis on using proven, secure technologies and features to the advantage of the dental practices that partner with us. 



The needs of dental practices are continually evolving. So is technology. A software product that gets you started today may not serve your practice in the long run as you continue to grow. Before you adopt any technology, make sure that you understand how technology can adapt and scale to align with your future goals as a business. 


XLDent Cloud offers a scalable cloud solution that can meet your practice where you are now and scale with you as you grow. With XLDent, all of your clinical documents, charts, patient contact information, and other practice management data can be accessed at any time by any authorized user. XLDent Cloud allows you to work in a secure environment without complicated network connections to retrieve your data. 



The right software for your dental practice will integrate with as many of the tools and services you need for success as possible. Always look for software solutions that offer a complete suite, or at least integrate Real-Time Insurance Eligibility, Electronic Remittance Advice, Patient and Doctor Portals, Encrypted Email, and more. 


XLDent has already integrated the eSolutions you need to stay competitive and maximize the efficiency of your practice. By partnering with an elite group of market leaders in the healthcare industry, we can offer you a comprehensive, fully integrated Electronic Services solution. All eSolutions are seamlessly integrated with your XLDent Suite to improve workflow processes, accuracy, patient experiences, and patient outcomes. XLDent has it all: electronic prescribing, patient and doctor portals, appointment reminders, credit card processing, electronic statement processing, electronic claim processing and claim status, real-time eligibility and benefits verification, electronic remittance advice, dental claim attachments, custom websites, marketing, offsite backup storage, Practice Booster for coding strategies, HIPAA-compliant email, cloud-based phone system through Mango Voice, and more. 


Posted in: Dental Practice Management Software, Dental Software, Dental Technology, Dental Web-based Solutions, Electronic Dental Records, IT Services, Perio Chart, XLDent Cloud, XLDent Company, XLDent Patient Experience, XLDent Referrals, XLDent Website, Leave a comment/ No Comments »
Tagged : ,,,,,,,,,,,,,,

5 Ways to Kickstart Your Recare System

Posted April 5, 2016 by Danielle H

Dental Office Recare System, XLDent, National Oral Health MonthNot everyone is eager to visit their dental hygienist for check-ups every six months. With an average attrition rate of at least 12%, one of the biggest challenges that practices face is keeping patients on track with their Recare. Continuing Care is important to a patient’s overall health and can greatly reduce complex treatment needs down the road. With April being National Oral Health Month, there’s no better time to improve your Recare system.

1. Preschedule, Preschedule, Preschedule

Position your hygienist as THE expert in Recare and empower him or her to schedule the patient’s next visit chairside. To increase the hygienist’s success in scheduling, ensure the proper script/language is being used. Your hygienist should guide a patient to a specific time on the schedule rather than simply asking if the patient wants to make another appointment. Patient acceptance will increase when this technique is used.

2.  Develop a Consistent Communication Schedule

Establish a communication schedule that patients can count on! For patients with a Recare due date that is fast-approaching, scheduled communications should begin 3-4 weeks in advance. Your communication should be with patients already scheduled for hygiene, not yet scheduled, and those overdue.   We suggest using emails, text messages, phone calls, postcards and letters. By using a combination of patient contacts, over a longer period of time, you greatly increase the likelihood of getting them in the door!

3.  Automate as Much as Possible

Decrease the burden on your front office by establishing an effective automation system. Keeping up with the daily emails, postcards and text messages are tasks that cannot go undone. In today’s busy dental practices, automation of these tasks is an essential part of keeping profitability and patient satisfaction going up.  Appointment reminders should run automatically on a schedule you determine works best and confirmations should easily be recognized on the book. XLDent partners with Lighthouse 360 to automate patient communications, making managing your Recare system a breeze!

4.  Patient Education is Key

When patients have a better understanding of all that a Recare visit entails, they are much more likely to follow through with these routine visits. As a clinician, educating is a large part of each visit. Start by explaining why and how Perio health is measured. Using your Perio Chart, review exam results with the patient. Compare Perio Exams to show progress. Focusing on areas of improvement will boost patient confidence and give weight to areas of concern. Offer to email the patient a copy of their exam along with instructions for home care.

5.  Create a Culture that Promotes Continuing Care

The responsibility of Recare doesn’t lie only on the shoulders of your front office team. All team members should be comfortable reviewing Recare information in XLDent and be active in encouraging Continuing Care. Ensure that your team uses common language and scripting to describe your Recare system. Avoid using words like Recall, Cleaning, and Checkup to describe Hygiene visits. These words can minimize the value of the Hygiene visit in the patient’s mind.

Your Recare system not only serves to improve your patients’ oral health, but also benefits your practice’s bottom line. Want to kickstart your Recare system with XLDent? Check out more at

Posted in: Dental Practice Management Software, Dental Technology, Dental Web-based Solutions, Perio Chart, Recare System, XLDent Patient Experience, Leave a comment/ No Comments »
Tagged : ,,,,,,