Exploring the Impact of Google Reviews on Your Appointment Bookings

Posted February 24, 2024 by Jennifer G

Ensuring that your appointment book is always full as dental specialists is important to the success of your practice. With plenty of options available to patients today, and clinics being easier to find, it is important that practices work hard to maintain their reputation and stance in the community. One of the most significant factors that can impact a practice’s reputation is the online reviews they receive. Particularly, Google reviews can have a substantial impact on appointment bookings. In this blog post, we will explore the importance of Google reviews and how they can impact your practice’s appointment bookings.

Google Reviews carry an enormous sway on consumer choice

First, let us address the elephant in the room: Google is the largest search engine in the world, and it is an essential platform for everyone looking to attract new clients. In fact, according to a study conducted by PowerReviews, nearly all consumers (95%) read reviews and 86% considered them an essential resource when making purchase decisions. This means that if your practice has negative reviews on Google, it could frighten potential patients from booking appointments with you.

But why do reviews matter so much? Research has shown that consumers trust online reviews as much as personal recommendations from friends and family. This means that if your practice has a high rating, it is more likely to attract new patients. Conversely, if your rating is low or you have a considerable number of negative reviews, potential patients may choose to book with another practice.

Encourage your existing patients to leave a review

In addition to impacting patient acquisition, Google reviews can also affect patient retention. Patients are more likely to return to your practice if they have had a positive experience, and online reviews can be an indicator of the quality of your customer service. If a patient has a negative experience and leaves a negative review on Google, other patients may see that review and decide not to book appointments with you in the future.

How Google Reviews can boost your amount of appointments

Now that we have established why Google reviews are important, let us look at how they can impact appointment bookings. As we mentioned earlier, patients are more likely to book appointments with dentists that have high ratings on Google. This means that if your practice has a strong rating, you are more likely to attract new patients. In contrast, if your rating is low, or you have negative reviews, it is more likely that potential patients will book appointments with other specialists.

In addition, the number of reviews that your service has can also impact appointment bookings. According to a study conducted by Power Reviews, when a shopper is exposed to a product page with at least one review, conversions increase by 52.2%. Shoppers visiting product pages that have 11 to 30 reviews have conversion rates that are over 2x higher than those who visit product pages with no reviews. Finally, when products reach the holy grail of 101 reviews or more, we see shopper conversion rates increase by over 250%. Practices with more reviews are seen as more established and trustworthy, which can lead to increased appointment bookings.

How you can leverage Google Reviews into more business

So, what can you do to improve your Google reviews and impact your appointment bookings positively? First, it is essential to provide high-quality customer service to all your patients. This will create positive experiences which, in turn, can lead to positive reviews on Google. Secondly, it is important to ask your patients to leave reviews post-appointment. This can be done through a follow-up email or even a small card with a reminder to leave a review online. Finally, ensure that any negative reviews you receive are addressed and responded to promptly. It is essential to show potential patients that you take feedback seriously and that you are willing to work to improve their experience.

Wrapping up

In conclusion, Google reviews play an integral part in the success of dental practice. They impact patient acquisition as well as retention, and they can significantly impact your appointment bookings. By focusing on providing high-quality patient experiences, asking for reviews, and addressing any negative feedback promptly, you can improve your practice’s rating on Google and increase your appointment bookings. By doing so, you can position your practice as a trusted and renowned provider in your community.