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A Better Patient and Doctor Experience with XLDent

Posted June 21, 2021 by Beth

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The right software in a doctor’s practice can become a crucial partner in patient care and the business’s success. The XLDent Suite and accompanying electronic solutions offer a robust set of benefits to enhance both the patient and the doctor’s experience in an XLDent office. We’ve long understood from working with dental offices like yours that efficient service and open communication channels are essential to the doctor-patient experience. At XLDent, we design software around actual dental workflows so that the overall features of the products we deliver can enhance dental practices like your own. We’ve also taken care of the thoughtful details that make the patient’s experience better, such as designing our software to cut down on waiting time and use a patient’s preferred method of communication.

 

Experience an efficient, genuinely mobile solution

XLDent offers tablet-friendly, mobile solutions for those doctors, clinicians, and other busy staff who are always on the go. Dentists can access our software from any location in the office, and with XLDent Cloud, XLDent can even be accessed outside of the office, making it a truly mobile solution that doctors love. 

 

Patients love mobile solutions, too. For example, our automated and paperless Patient Check-In allows you to facilitate patient check-in electronically. Patients can check-in to their appointments with tablet form completion and an intelligent patient document center that serves them the correct paperwork without the paper.

 

Realtime dental records for you and your patients

Live patient records on an accessible tablet are the most convenient way to communicate patient care to build relationships while improving the efficiency and productivity of your practice. XLDent’s Electronic Dental Records offer realistic tooth charts, built-in restorative and periodontal exams, and progress notes in one easy-to-use, mobile system. In addition, our digital image integration will enable you to manage digital x-rays with image storage that seamlessly integrates directly to the patients’ charts. 

 

Details for lasting patient relationships 

XLDent has taken great care to add those special touches that keep patients coming back to your office. For example, XLDent’s patient portal solution, XLPortal, is a dental web-based solution that allows you to offer convenience to your patients, build relationships, improve office efficiency and increase your productivity. 

 

XLDent also provides an integrated eReminder Service solution that patients love. This comprehensive, automated patient communication solution works seamlessly with the XLDent software suite for your dental office.

 

Posted in: Dental Practice Management Software, Dental Software, Dental Technology, Dental Web-based Solutions, Electronic Dental Records, Electronic Insurance Services, IT Services, XLDent Cloud, XLDent Company, Leave a comment/ No Comments »

Your 2021 Backup Audit

Posted March 24, 2021 by Beth

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It is that time of year again! World Backup Day is on Wednesday, March 31 this year. It is a great time to review your backup procedure and disaster recovery plan with a 2021 Backup Audit. The following questions are what you need to know your backup solution is on track for the coming year.

 

1) Is my practice creating a backup?

If you are not sure of the answer, you’ll want to find out as soon as possible. Backups are the only way to protect your practice from catastrophic data loss of all your patient charts and health information. To find out that your practice is not creating a backup of any kind should be a wake-up call to prioritize a new process. 

 

2) How is your backup created?

Practices can create backups in a variety of ways. One might manually run a backup using a software program at regular intervals. They might store those backups both on an external device and offsite to the cloud to create a reliable redundancy. Backups should always be encrypted, and you should also know the process for restoring a backup and test that the process and your backup files both work. 

 

Make a list of your answers to these questions so that you can review your current backup plan for any flaws:

  • Who is in charge of running the backups? 
  • What software program, if any, is running the backups? 
  • Where is it installed? 
  • When and how often do the backups run? 
  • Where does the backup go? 
  • Flash drive, external hard drive, network storage appliance, offsite to the cloud? 
  • Are the backups only on one device, or is there redundancy?
  • Is there a time in which data expires from the backup? 
  • If a file was deleted several months ago, would I be able to restore it from a backup? 
  • Are the backups encrypted? 
  • What is the process for restoring data from the backup?

 

What does the backup include?

Make a list of all your most important programs and where the resulting data is stored. Compare that list to what is included within each backup that you create. You may already back up your practice management database and patient x-rays but overlook data from your accounting software or email. Include anything that you would want to restore to a brand new computer in your backup. 

 

Does your backup work?

The only way to make sure that your backups are reliable is to conduct a periodic audit. An audit should check to see that the backup is complete of all of the data you need to include, that the backup is correct, that the backup file is not corrupt or too large for the external and cloud spaces in which it will be saved, and that your restore process is functional.

 

Could this process be more manageable?

With the help of a trusted solution like XLBackup, your backups are already sorted. From secure encrypted data transmission to an offsite location, daily monitoring to ensure your backups are running without error, annual audits of your backups to restoring your data in a disaster recovery situation, XLDent makes your backups our business. 

 

Posted in: Dental Software, Dental Technology, Electronic Dental Records, IT Services, XLDent Company, Leave a comment/ No Comments »
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New Year, New Dental Practice: Why new dental practices choose XLDent

Posted January 15, 2021 by Beth

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New dental practices are often hit with a range of decisions to make all at once. As a new dental practice owner, finding the right software for your practice right away can make a significant difference in your business’s success down the road. Similarly, there are substantial advantages to implementing a new software suite like XLDent as early on as possible in your practice’s launch to take advantage of our proven workflows and customizable features for newly established dental practices. 

 

Dentists and their staff should not need to be technology experts to run a successful dental practice. Certain software systems are often much better for new practices because of their usability design. More experienced software users might be more proficient with any given software product in your dental practice. Still, the good news is that even staff who are new to using software tools as part of their dental practice workflow improve at similar rates to experts when the software systems themselves are designed with new users in mind. Thus, good usability is a crucial metric to the success of all dental software implementations. Usability is also directly related to your entire practice’s overall user satisfaction with the software product. 

 

At XLDent, we’ve taken a particular interest in the experiences and needs of new dental practices. Starting a new practice is a huge undertaking, and probably one of your professional life’s most significant decisions. The content, integrity, and continuity of your electronic dental records will play a key role in your ability to grow efficiently and profitably, as well as maintain valuable patient relationships and patient engagement mechanisms. XLDent’s All-Inclusive Suite of products and services includes all the tools you will need to make this journey. XLDent is your long-term solution for equipping your dental office with a customizable, scalable, and robust Practice and Clinical Management software system.

 

When you choose XLDent as a new startup dental practice, you will receive our special package for new business owners. In addition to our tried and true methods for getting started with the software, the time with your Getting Started Coach will focus on planning, building, and launching your top priorities – and leave you with a strategic plan to accomplish what’s next. To learn more about implementing a new practice with XLDent, visit our New Startup Practice Guide

 

Posted in: Dental Practice Management Software, Dental Software, Dental Technology, Dental Web-based Solutions, Electronic Dental Records, IT Services, XLDent Company, XLDent Patient Experience, Leave a comment/ No Comments »
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Choosing Software for Your Dental Practice

Posted November 6, 2020 by Beth

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When it comes to selecting the software your dental practice will use for practice management, charting, or otherwise, dentists are often looking for just the right product to increase their practice’s efficiency, productivity, and revenue. This is no small task given the vast array of vendor options and features to select. We propose four key variables that can help you find out if a software is right for your practice: support, innovation, scalability, and integration. 

 

Support

Some software vendors offer little customer support or onboarding process for their products. Especially with your first software, a lot of time, money, and effort will go to setting up, installing, and learning to use the software. Your practice will need support to adapt quickly and realize the software’s productivity benefits as soon as possible. 

You’ll also need professional technical support on hand to make the most of your investment and avoid downtime.

 

Whether you have an existing practice or are starting a new practice, XLDent is here to guide you in managing or establishing a successful dental practice with our software. We not only understand the importance of the software selection process, but we also take pride in the experience and knowledge our XLDent Certified professionals will offer you during the process and long after you decide to move forward with the XLDent Suite of products.

 

The XLDent Software Assurance and Business Care Plan protects your investment. We are here to help long after your initial training is complete. Our knowledgeable and friendly Implementation Specialists genuinely care about your happiness and success with the XLDent Suite. We will consistently go the extra mile to answer your questions and help you reach your software implementation goals.

 

Innovation

A software product that does not evolve cannot grow with your practice. Not only does your vendor need to be able to invest in the growth of their company to keep up with regulations, but they also need to keep up with the challenges and opportunities created by new dental technologies.

 

XLDent is committed to innovation. We use current and updated development tools for the continual enhancement of the XLDent Software Suite. At XLDent, we dedicate ourselves to providing software features and solutions focused on our clients’ success, and we work with them to define those goals. We express that dedication in our commitment to the continual enhancement and redevelopment of the tools we create. We are continually re-evaluating the current development landscape with a strong emphasis on using proven, secure technologies and features to the advantage of the dental practices that partner with us. 

 

Scalability 

The needs of dental practices are continually evolving. So is technology. A software product that gets you started today may not serve your practice in the long run as you continue to grow. Before you adopt any technology, make sure that you understand how technology can adapt and scale to align with your future goals as a business. 

 

XLDent Cloud offers a scalable cloud solution that can meet your practice where you are now and scale with you as you grow. With XLDent, all of your clinical documents, charts, patient contact information, and other practice management data can be accessed at any time by any authorized user. XLDent Cloud allows you to work in a secure environment without complicated network connections to retrieve your data. 

 

Integration

The right software for your dental practice will integrate with as many of the tools and services you need for success as possible. Always look for software solutions that offer a complete suite, or at least integrate Real-Time Insurance Eligibility, Electronic Remittance Advice, Patient and Doctor Portals, Encrypted Email, and more. 

 

XLDent has already integrated the eSolutions you need to stay competitive and maximize the efficiency of your practice. By partnering with an elite group of market leaders in the healthcare industry, we can offer you a comprehensive, fully integrated Electronic Services solution. All eSolutions are seamlessly integrated with your XLDent Suite to improve workflow processes, accuracy, patient experiences, and patient outcomes. XLDent has it all: electronic prescribing, patient and doctor portals, appointment reminders, credit card processing, electronic statement processing, electronic claim processing and claim status, real-time eligibility and benefits verification, electronic remittance advice, dental claim attachments, custom websites, marketing, offsite backup storage, Practice Booster for coding strategies, HIPAA-compliant email, cloud-based phone system through Mango Voice, and more. 

 

Posted in: Dental Practice Management Software, Dental Software, Dental Technology, Dental Web-based Solutions, Electronic Dental Records, IT Services, Perio Chart, XLDent Cloud, XLDent Company, XLDent Patient Experience, XLDent Referrals, XLDent Website, Leave a comment/ No Comments »
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Why Choose XLDent Cloud

Posted August 20, 2020 by Beth

XLDent Cloud Blog Banner that says Why Choose XLDent Cloud for your dental practice: adaptability, security, and efficiency meet in the cloud

 

When we released our XLDent Cloud solution back in March, we wanted to offer dental practices both an on-premise and cloud option for our already robust software suite. XLDent Cloud combines our leading dental practice management software with cloud data management technology.

The needs of dental practices are constantly evolving. So is technology. XLDent Cloud offers a scalable cloud solution that can meet your practice where you are now, and scale with you as you grow. XLDent Cloud allows your practice to:

  • Use a cloud solution for single or multiple locations
  • Centralize data management
  • Streamline software updates, backups, and server needs
  • Integrate with a full suite of comprehensive eServices, such as Real-Time Insurance Eligibility, Electronic Remittance Advice, Patient and Doctor Portals, Encrypted Email, and more

XLDent Cloud is a hosted cloud system that is managed and maintained by XLDent as your cloud service provider. That means you will have access to your information. However, XLDent manages the server systems on which that data is ultimately located.

How do you know if a cloud deployment will meet your practices needs any better than an XLDent solution hosted on a server in your practice? We’ve curated a list of a few of the top reasons that dental practices choose XLDent Cloud for your consideration.

 

Always Ready

With XLDent, all of your clinical documents, charts, patient contact information, and other practice management data can be accessed at any time, by any authorized user. XLDent Cloud allows you to work in a secure environment without complicated network connections to retrieve your data. Your data is synced and stored in the cloud.

 

Adaptability

XLDent Cloud creates the flexibility to work from home. All of the information stored in XLDent Cloud is synchronized in real-time so you can access it from anywhere. Your data is encrypted with secure password protection. XLDent Cloud simplifies availability while keeping data safe.

 

Always the Best Service

XLDent takes responsibility for managing the device on which all of your data is stored. You can expect the same level of service you’ve come to trust in the XLDent brand. Our experienced highly-trained IT professionals are dedicated to the security and health of your systems. We pride ourselves on being proactive and service-driven. 

 

Save Money

When you do not need to manage your server hardware at your practice on your own, there is no need to find and hire more experienced and more expensive IT staff and server administrators to address this aspect of the system. XLDent’s dedicated and experienced IT professionals are already looking out for your system. Your practice can also skip the cost of server hardware and still expect to enjoy the latest data storage advancements. 

 

Security

Protecting clinical data has always been a top priority for XLDent. We consistently choose the latest industry-standard security protocols. We stay on top of the newest security updates so that we are sure to provide the most secure platform possible to your practice. 

 

Posted in: Dental Practice Management Software, Dental Software, Dental Technology, Dental Web-based Solutions, Electronic Dental Records, IT Services, XLDent Cloud, Leave a comment/ No Comments »
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