DentalXChange Claim Update
Apr 17, 2024As Change Healthcare continues to work on service restoration, we are currently helping customers get set up with DentalXChange that will allow claims to be submitted directly from the XLDent software.
If you have already completed an interest form, please note that due to the high volume of requests, response times may be delayed. At this time you should have been contacted by a DentalXChange representative. If you haven't connected with them yet, to get assistance with enrollment you may contact the DentalXChange team at 1-800-576-6412, ext. 455. The DXC team will help establish or locate your existing account, discuss the desired solutions, assist with billing setup (it is helpful to have credit card info ready), and finalize your DentalXChange enrollment.
Frequently Asked Questions:
- By completing the interest form, am I enrolling in DentalXChange?
- No. Completing the interest form let's us know that you are interested in learning more about this option. You will be given the opportunity to decide once you speak with a DentalXChange representative.
- Is DentalXChange a permanent solution?
- Yes, we plan to continue our partnership with DentalXChange as an additional integrated claims processing solution.
- Will I be able to resume processing with Change Healthcare once services are back online?
- Yes. Once Change Healthcare services are back online, clients will be able to choose to return to Change Healthcare or remain with DentalXChange.
- What is the price for DentalXChange?
- 51 cents per claim, billed directly by DentalXChange.
- Is there anything else I need to know about this option?
- As our development team continues to enhance the integration with DentalXChange, please note the following :
- eClaim report responses and eligibility checks are not available at this time within XLDent however, you may utilize the DentalXChange portal for this information.
- ERAs cannot be received automatically at this time.
- NEA FastAttach can be used as before.
- The CHC Attachment service is not available due to the outage however please inquire during your enrollment with DentalXChange.
- As our development team continues to enhance the integration with DentalXChange, please note the following :
If you have not completed an interest form but would like more information on the DentalXChange solution please complete : Interest Form
If you are not interested in the DentalXChange solution you may continue with our previously recommended options until Change Healthcare services are restored. Other options:
- Apply for temporary funding assistance. Optum (Change Healthcare) has expanded their temporary funding program.
- For more information, please visit : Optum Temporary Funding Program
- Upload claims directly to payer portals
- Print and mail claims
- Manual submission through another clearinghouse
We are so thankful for our customers and for your patience as we navigate this challenge. Please feel free to reach out to us if you have any questions or concerns.
Automates key business processes to help you manage your practice more profitably and efficiently.
An innovative treatment Chart which allows for all information to be displayed on one screen for easy viewing.
Stores images from any digital imaging device and integrates them seamlessly to each patient's chart.
Facilitates unattended patient check in and forms completion via a Tablet PC.
Patient and Doctor Portals provide secure internet-based access to the information they want, when they want it.
Interoffice communication finally made simple with instant messaging.
This flexible, easy to use program tracks employee hours effortlessly. Simple to install on one or multiple computers.
All eSolutions are directly integrated with your XLDent Suite to improve workflow, accuracy, and eliminate redundant entry.
Getting Started
