News

Important Update: Claim Submission Service Partnership with DentalXChange

Mar 20, 2024

As Change Healthcare continues to work on service restoration, we are pleased to announce that we have built an integration with DentalXChange that will allow claims to be submitted directly to DentalXChange from within the XLDent software. This option will not require a manual file upload as with other clearinghouses that are not integrated with XLDent.

There are some important notes regarding this service and connection if you choose to enroll:

  • Once you have enrolled with DentalXChange, our support team will reach out to complete the brief installation.
  • eClaim report responses and eligibility checks are not available at this time within XLDent however, you may utilize the DentalXChange portal for this information.
  • ERAs cannot be received automatically at this time.
  • NEA FastAttach can be used as before.
  • The CHC Attachment service is not available due to the outage however please inquire during your enrollment with DentalXChange.
If you are interested in the DentalXChange solution, please complete this form: Interest Form and a DentalXChange representative will reach out to you with more information. Please note: Due to the CHC situation, DentalXChange is experiencing a high volume of requests. A representative will reach out as soon as possible after the form is completed.


If you are not interested in the DentalXChange solution you may continue with our previously recommended options until Change Healthcare services are restored. Other Options:

  • Apply for temporary funding assistance. Optum (Change Healthcare) has expanded their temporary funding program.
  • Upload claims directly to payer portals
  • Print and mail claims
  • Manual submission through another clearinghouse

We are so thankful for our customers and for your patience as we navigate this challenge.

Please feel free to reach out to us if you have any questions or concerns.

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