Change Healthcare Cyberattack 2.28.2024 Update
Feb 28, 20242.28.2024 4:00pm CST Update: As you may be aware on February 21, 2024, UnitedHealth experienced a malicious cyberattack which affected their Change Healthcare operations. Immediate action was taken by UnitedHealth to protect provider and patient data which meant disconnecting systems to prevent the impact to you and your patients.
We understand this disruption to your business and are in constant communication with Change Healthcare as they work to bring systems back online. Our dedicated CHC partner representative will be meeting with our leadership team on Thursday, February 29 to discuss potential solutions for XLDent customers. We will post an update on Friday, March 1st.
On behalf of Change Healthcare, we appreciate your continued patience and understanding during this time of crisis and disruption to our nation’s healthcare system. For Change Healthcare status updates, please visit: https://status.changehealthcare.com/
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2.27.2024 6:00pm CST Update: As the malicious cyberattack on Change Healthcare continues to disrupt our nation's healthcare system, we wanted to share an update with you. The parent company, UnitedHealth has been providing us with daily status updates as to the work they are performing to bring systems back online while ensuring the safety of our providers and their patients.
We understand the impact these outages have on your business and are working with Change Healthcare to provide the best possible work around until systems can be safely restored. We expect to have more information in the coming days and will post an update on Friday, March 1st.
On behalf of Change Healthcare, we appreciate your patience and understanding.
For Change Healthcare status updates, please visit: https://status.changehealthcare.com/
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2.26.2024 7:00am CST Update: Change Healthcare continues to experience an interruption to their systems. Efforts are underway to restore the impacted services and bring systems back online. Due to the nature of the issue, all precautions are being taken to protect providers, partners and patients. Check https://status.changehealthcare.com/ for further updates from Change Healthcare as well as the XLDent Dashboard. We thank you for your patience and understanding.
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2.22.2024 1:30pm CST Update: Change Healthcare is experiencing an interruption in service as the result of a cyber security issue. Once they became aware of the outside threat, in the interest of protecting partners and patients, immediate action was taken to disconnect systems to prevent further impact.
Services impacted:
All Change Healthcare services are currently unavailable. This includes XLDent Electronic Claims, Electronic Remittance Advice (ERA), Electronic Funds Transfer (EFT), Real-Time Eligibility, Claim Attachments, and eStatements. As one of the largest clearinghouses in the U.S., this outage is wide-reaching and CHC is working to restore services as quickly and safely as possible.
As information becomes available, we will provide updates here on the XLDent Dashboard. To refresh the Dashboard for the latest update throughout the day, log out and log into your XLDent software. Updates on the status can also be found at https://status.changehealthcare.com/
Automates key business processes to help you manage your practice more profitably and efficiently.
An innovative treatment Chart which allows for all information to be displayed on one screen for easy viewing.
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