Did You Know?

Office Closed for Good Friday - April 3

XLDent will be closed on Friday, April 3 in observance of Good Friday.

Regular business hours will resume on the next business day.

Thank you for your understanding.

Watch the Replay: New Patient Portal Webinar

A Better Patient Portal Experience Starts Here

Join us for a guided walkthrough of the new and improved Patient Portal and discover how it enhances the patient experience while reducing administrative workload.

See how patients can:

• Complete forms online before their visit
• View upcoming and past appointments
• Access clinical history
• Make secure online payments
• Manage everything in one convenient, easy-to-use portal

You’ll also learn best practices to maximize adoption, streamline communication, and improve overall practice efficiency.

Click here to watch the Replay

Webinar Recording Available: XLDent Mobile App

Stay Connected Beyond the Office with the XLDentist Mobile App

Ever wish you could check your schedule or patient details without being in the office? In this webinar, we showed how the XLDentist mobile app gives dental teams secure, real-time access to key practice information from anywhere - all from your Apple or Android device without syncing, uploading, or downloading.

See how to:

• View appointment schedules
• See patient demographics
• Review treatment and prescription history
• And more!

Click here to watch the Replay

The Latest News from XLDent

Catch up with the latest news, updates, and tips from XLDent. The latest edition of the newsletter is available and features:

• 2025 Review and Recap
• XLPay: The Latest Features and Enhancements
• Battery Backups: Protect Your Computer Hardware
• Next Generation AI Tools
• And More!

Read the newsletter here

AI Front Desk Webinar

AI Front Desk: Stop Missing After-Hours Calls

Whether you joined us live or couldn't make it, we don't want you to miss out on the valuable insights we shared.

Your front desk closes, but Claio doesn't. Discover the new AI Front Desk that answers phones 24/7 (or only when you're closed) and writes appointments directly into your XLDent schedule.

See how XLDent practices are capturing 100% of inquiries and waking up to booked appointments.

Click here to Watch the Replay

Year-End Planning and Reminders

As 2025 comes to a close, it's time to begin your year-end planning. There are a number of management reports that provide valuable insights into your practice's performance.

Some key reports and tasks to help you wrap up the year:

• Clinic Accounts Receivable Report: For real-time insights into your total A/R, this report shows the balance as of the time of generation. Be sure to run it on the final production day of the year for accurate year-end totals.
• Production and Collection Analysis Reports: These reports break down production, debits, applied payments, and credits, and allow for a specified date range. Use them to compare year-over-year performance and highlight percentage changes.
• Practice Demographics Report: Get a comprehensive overview of your clinic composition with this report, which includes graphical snapshots of patient status, age, top zip codes, insurance coverage, and more.
• Recall Due and Delinquent Report: Identify patients who missed or never scheduled recall appointments. Use this report to strategize how to bring them back and fill your hygiene schedule.
• Patients with Remaining Benefits Report: This report, found under Listings in the Reports Toolbar, provides a list of patients with remaining insurance benefits, helping you reach out before year-end to maximize their coverage.
• Fee Table Updates: If you’re considering office fee adjustments, update your fees in the Tables | Fees Table and print a list of current codes with assigned fees. You can make changes individually or apply a percentage increase or decrease.
• End of year backup: Back up your data on the final production day to safeguard your records for the new year
• Update CDT Codes: The CDT 2026 codes are available. If you need to use any of the new CDT 2026 codes, the code merge utility is available on the XLDent website in Member Services. (your website login is required to access it). Save the file to your local XLDent directory (i.e. C:\XLDENT). Navigate to your local XLDent directory, double-click the XLCDT2026.exe and click Update. If you need any assistance, feel free to reach out to the XLDent support team.

Updated Dashboard Quick Links

The XLDent Dashboard now features expanded ways to get help! Check out these quick links to reach support:

We appreciate you and are here to assist!

Thanksgiving Holiday

XLDent will be closed Thursday, November 27 and Friday, November 28 for the Thanksgiving Holiday. The XLDent Team wishes you a Happy Thanksgiving.

XLDent Webinar Library - No Login Required!

Training Videos Available Anytime!

Need a quick refresher or want to learn a new feature? Our training videos are available online 24/7, so you and your team can learn at your own pace — anytime, anywhere. Whether you’re onboarding new staff, exploring advanced tools, or just need a quick tip, our webinar library makes it easy to get the guidance you need without scheduling a session. Now, they're easier than every access - no login required. Visit https://www.xldent.com/webinars and select XLDent Suite Webinars. Webinars are grouped by category plus you can watch the replay of past webinars you couldn't attend live.

Attention XLConnect Users

We’re writing to let you know about a required verification step needed for voice calls.

What is changing?
Today, we were informed that our voice provider is requiring verification of each caller ID starting Monday, October 20, 2025. This is a one-time, <2-minute process per number but is necessary to ensure voice calls are not blocked.

What you need to do:

1) Within XLConnect, you will see the following message:




2) Click the link and follow the instructions to verify your office phone number.

If you have any questions, please contact support at 866.450.6717 or xldentsupport@xldent.com.

Sincerely,
XLDent