Did You Know?

Happy 4th of July

XLDent will be closed on Friday, July 03 in observance of Independence Day.

Regular business hours will resume on the next business day.

Thank you for your understanding.

Update your contact information

A change in scheduling does not affect billing or clinical workflows in the same way. Without clear visibility, teams rely on internal handoffs to understand what changed and what needs to be adjusted.

Join the XLDent mailing list so news updates that are important to your role can quickly be seen. This supports front desk, billing, and clinical teams with clear, relevant context.

It reduces back-and-forth, improves consistency, and helps your team stay aligned as changes are introduced.

➡ Subscribe to the XLDent mailing list

After subscribing, add info@news.xldent.com to your contacts or safe senders list so practice communications reach your inbox.

Office Closure Notice: Juneteenth

XLDent will be closed on Friday, June 19 in observance of Juneteenth. Regular business hours will resume on the next business day.

Thank you for your understanding.

Need help reviewing your billing workflow?

Over the past few weeks, we shared resources on CDT codes, documentation, and billing support behind reimbursement. MacPractice Business Services, an XLDent sister company, provides remote billing and revenue cycle support for practices, including XLDent customers.

In case you missed our emails:

• Stay ahead with CDT codes
• Clear documentation supports cleaner claims
• Billing support for the work behind reimbursement

Book a billing workflow review or email the team at mpbs@macpractice.com

In Case You Missed It: XLDent Newsletter

In case you missed it by email, the last XLDent newsletter is online! Take a few minutes to catch up on recent updates, helpful tips, and what’s ahead—designed to keep your team informed and running smoothly. Included is this edition:

• New 19.6.0.306 Update coming soon
• Real-Time Eligibility reconnected in the patient record
• Updated Patient Portal
• AI Receptionist
• And More!

Read the newsletter today and stay ahead with the latest insights!

XLDent Closed for Memorial Day Holiday

XLDent will observe the Memorial Day Holiday and be closed on Monday, May 25. We will resume normal support hours on Tuesday, May 26.

We wish you a safe and meaningful Memorial Day!

New XLDent Newsletter

Catch up on recent updates, helpful tips, and what’s ahead—designed to keep your team informed and running smoothly. The latest edition of the newsletter is available and features:

• New 19.6.0.306 Update coming soon
• Real-Time Eligibility reconnected in the patient record
• Updated Patient Portal
• AI Receptionist
• And More!

Read the newsletter today and stay ahead with the latest insights!

Support Fees Waived - Special Promotion on AI Receptionist

Claio AI Front Desk Assistant answers every call your team misses, 24/7.

It books appointments directly in XLDent and routes urgent calls to your staff with a full summary.

• HIPAA-compliant
• English, French, and Spanish language support
• Used in 400+ clinics
• Up and running in 14 days

See it in action here! Up to $40K/year recovered per location.

Now available: a lower-cost, after-hours option that answers patient calls when your clinic is closed—so patients still get a response.

XLDent users can receive up to 4 months off of their support plan for a limited time.

Lock In Your Free Months → Book a Demo — See Claio AI in Action | Claio

Claio AI Front Desk Assistant Works With XLDent

When your team misses a call, Claio picks up after 3 rings. It talks to the patient and books the appointment directly in XLDent. Urgent calls get routed to your staff with a full summary.

See it in action here! No hardware. No software. Live in 14 days.

XLDent users can receive up to 4 months off of their support plan with this limited-time offer.

Book a 15-Minute Walkthrough → AI Front Desk | New Miss a Patient Call

Office Closed for Good Friday - April 3

XLDent will be closed on Friday, April 3 in observance of Good Friday.

Regular business hours will resume on the next business day.

Thank you for your understanding.